Study: Adobe/IDC "The document disconnect: hidden opportunity, big payoff"

The Study:

• Title: The document disconnect: hidden opportunity, big payoff
• March 2015 (IDC InfoBrief, sponsored by Adobe)
• Global, web-based survey of 1518 line of business leaders, split between USA, UK, France, Germany, Japan, and Australia. 
• 60% of respondents came from large companies (+1000 employees)

Results:

• Management in "sales, HR, procurement, and other departments" estimate that fixing "document disconnect" would provide:
• 36% increase in revenue
• 30% cost reduction
• 23% risk reduction
• 46% have "impaired ability to plan, forecast and budget due to lack of visibility"
• 36% of time is spent on administrative tasks
• 76% say document process issues "impact revenue recognition or create auditor issues"
• 63% of information workers use a mobile device
• 45% say customers want to interact using mobile
• 73% spend time working at a location other than their office
• 52% have internal systems that don't "talk" to each other
• 50% say external collaborators use different systems
• 45% say they get documents missing signatures or approvals
• 46% are unsure if they have copies of signed agreements
• 51% have lost or misfiled documents
• 55% can't tell whether documents have been viewed/reviewed/signed by the appropriate people
• 24% say document routing, reviewing, and approval takes too long
• 43% must use several disconnected system, often rekeying or copy/pasting
• 46% say that better document processes would reduce cycle time
• 72% agree that better document processes would improve brand and/or customer satisfaction
• 45% say departmental productivity would improve
• 24% say compliance and business risk would be reduced
• 23% say process visibility and agility would increase