Professional Certified Marketer BOK
Then there's the AMA's Professional Certified Marketer (https://www.ama.org/events-training/certification/documents/ama-pcm-handbook.pdf). The BOK includes:
- Domain 1: Ethical issues
- marketing ethics
- identify the ethical values marketers should embrace
- know the AMA statement of ethical norms
- understand the process of making ethical marketing decisions
- distinguish between ethics and social responsibility
- describe how ethics can be integrated into marketing strategy
- Domain 2: Strategic marketing
- marketing fundamentals
- define the role of marketing in orgs
- describe how marketers create value for a product or service
- understand why marketing is important
- understand the importance of relationship management
- marketing planning
- discuss importance of understanding a company's business, mission, vision, and values in setting strategic goals
- describe elements of a strategic marketing plan, from planning, through implementation, to metric-based evaluation
- list the steps an organization uses to develop a strategic marketing plan
- marketing analysis
- understand the techniques used in making marketing strategy decisions
- analyze a marketing situation using SWOT analysis
- outline how customers, the company, competitors, and channel partners affect marketing strategy
- explain why macro environmental forces are important in making marketing decisions
- Domain 3: Understanding and Targeting the Marketplace
- consumer behavior
- articulate the steps in the consumer buying process
- describe the difference between functional and psychological needs
- understand the various control and risk factors that affect information search
- discuss post-purchase outcomes
- understand the psychological and social/cultural factors that affect the behavior of buyers as they go through the consumer buying process
- describe how the consumer decision making process can be influenced by varying levels of consumer involvement
- business-to-business marketing
- describe ways in which B2B firms segment their markets
- understand the B2B buying process
- understand the key differences between B2B and B2C marketing
- identify the different roles within the buying center
- global marketing
- understand the factors that aid in the growth of globalization
- understand the methods used to assess attractiveness of global markets
- discuss various strategies used effectively enter into global markets
- highlight the similarities and differences between a domestic marketing strategy and a global marketing strategy
- segmentation targeting and positioning
- discuss different techniques and methods for segmenting markets
- describe how firms determine whether a segment is attractive and worth targeting
- articulate the difference among various targeting strategies
- define brand positioning and value proposition
- describe how firms develop value propositions to build a brand
- market research
- understand the marketing research process
- summarize the differences between secondary data and primary data
- describe various secondary data sources
- describe various qualitative and quantitative primary data collection techniques
- examine circumstances under which collecting information on consumers is ethical
- Domain 4: value creation
- branding and packaging decisions
- explain the various components of brand equity
- develop an understanding of brand strategy and the various types of branding strategies used by firms
- distinguish between brand extension and line extension
- indicate the advantages of a product's packaging and labeling strategy
- products and services
- describe the different groups of adopters articulated by the diffusion of innovation theory
- explain the various stages involved in developing a new product or service
- describe the various product life cycle concepts
- identify types of consumer products
- explain the difference between a product mix's breadth and a product line's depth
- describe how the marketing of services differs from the marketing of products
- discuss the four gaps in the Service Gap Model
- understand the various dimensions related to service quality
- explain the zone of tolerance
- discuss the strategies and tactics companies used to recover from bad service experiences
- Domain 5: value capture
- pricing concepts and methods
- understand the various principles and techniques used by firms to set their prices
- understand the variety of pricing orientations considered by firms when setting prices
- explain price elasticity and inelasticity
- describe how to calculate a product's break-even point
- describe the various types of competitive pricing
- describe the forecasting terms used to determine demand
- describe the differences between various pricing strategies
- describe the legal and ethical issues related to pricing
- Domain 6: value delivery
- supply chain and channel management
- define supply chain management and the role of logistics
- describe the flow of merchandise and the flow of information in the supply chain
- describe the strategies used in managing supply chains and marketing channels
- retailing and multichannel marketing
- discuss the factors manufacturers should consider asat hey develop their strategy for working with retailers
- understand the various levels of distribution intensity
- describe the various types of retailers and the benefits and challenges of each type
- identify the benefits and challenges of multichannel retailing
- Domain 7: marketing communication
- integrated marketing communications
- understand the principles of communication and strategies used to effectively communicate
- explain the four steps of the AIDA model
- describe the various traditional integrated marketing communication channels
- recognize the challenges and opps associated with communicating to various cultural an social target segments
- explain the various ways used to allocate the IMC budget
- advertising, public relations, and sales promotion
- describe the steps in designing and executing an advertising campaign
- understand the various objectives of advertising
- describe the different ways that advertisers appeal to consumers
- identify the various types of advertising media
- identify agencies that regulate advertising
- describe the elements of a public relations toolkit
- identify the various types of sales promotions
- direct marketing and customer relationship management
- understand the variety of methods used in direct marketing, and the advantages and disadvantages of each
- understand the use of data in segmenting target markets
- recognize various legal and ethical issues related to direct marketing
- interactive marketing: internet/social media
- recognize and describe the newer and emerging communication channels
- identify the various types of interactive marketing vehicles
- identify various types of social media, their advantages and disadvantages
- recognize the various legal and ethical issues
- personal selling and sales management
- define the steps in the personal selling process
- describe the key functions involved in managing a salesforce
- describe the ethical and legal issues in personal selling
- Domain 8: marketing evaluation
- marketing metrics
- identify marketing metrics used to measure integrated marketing communications success
- discuss the principles and techniques used to track and measure the success of a marketing plan
- understand the economic and accounting principles related to profitability and profit/loss analysis
- understand the role of marketing metrics in the ongoing evaluation of business and marketing planning
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