graciously posted all of the presentations from
conference. Let's take a look at the presentations from the first day,
November 5 2014:
Pugh presents Knowledge
. She is apparently pushing her book: Smarter Innovation --
using interactive processes to drive better business results
- There's some stuff about the
transition from a knowledge-enabled strategy to a knowledge-driven
- Knowledge products include
frameworks, research and development, integrated services, education,
consulting. Knowledge can be instilled (in the product), distilled (knowledge for sale), embodied (people, community).
- She cites some stuff from Ark
- Uses of knowledge include:
bridging, social and operational integration, capabilities validation,
market and industry exploration, commercialization
capacities: shared language/metadata, consensus innovation process,
sense-making/benchmarking, swaps, sabbaticals, mindfulness
- Individual-level: mastery,
self-awareness, boundary tracking, attracted to foreign, comfort with
ambiguity, convening skills
- Team/community level:
integrity/courtesy/inclusion/translation, "desire-to-know" vs.
- Overall -- interesting but
maybe a bit high level.
- So we've got silos… no
- Difference between complicated and complex problems
- So we need systems thinking.
Okay, very Senge.
- "Improving a part can
destroy a system" i.e., you can't put a jet engine in a car
- KM includes interactions and
- Good stories…
- Theory of Constraints.
- KDSD = knowledge discovery
sharing and distribution
- Model-based repositories and
- Either very wise or very
- She has a business method
patent or two, one apparently with a guy named Goodall so it can't be all
- https://www.google.com/patents/US7003502; https://www.google.com/patents/US7392232
- Some decent stats about aging
in the work force
- Some more good stats about
"employee turnover as % of salary":
- Clerical 50-80%
- Skilled hourly 75-100%
- Professional: 75-125%
- Technical: 100-150%
- Engineers: 200-300%
- Supervisors: 100-150%
- Mid managers: 125-200%
- Employee k lifecycle:
recruit, onboard, develop expertise, transfer k, exit
- Great case study for
workforce renewal training
- I like Richard's stuff so
let's see what we get.
- Identified learning
- Emailing is big… but poorly
- Decent stats on usage of
- Interesting. I don't think
that most people are here yet but it provides some decent guidance.
- This could be cool,
particularly given my recent interest in the KCS stuff. And the guy has
"Ontologist" in his title!
- It looks to be a big case
- We have a "content value
chain" that goes from "unstructured -- human consumption"
up to "smart content -- human consumed, machine organized and
- Used semantics for targeted
ads and dynamics links
- It all seems to be driven by
Sitecore and TopBraid (from TopQuadrant)
Peterson and Phair
of MITRE provide "Using tangible interfaces for predictive knowledge
- So… capture whiteboards to
- Add a keypad to the
whiteboard so that authors can introduce their credentials (i.e., metadata
- Write commands or specific
instructions in a specific part of the whiteboard
- Future: sensing presence
(i.e., an employee enters a building a needs an office space), sensing
Minicucci of IBM
with "Enterprise search for Knowledge Management":
- Combine structured and
- Clustering with text
analytics, entity extraction, sentiment analysis,
- Next: "Cognitive
- Hmmm… there's a difference
between search and expert analysis.
The expert has to understand question, produce answers and
evidence, analyze, assess confidence, and deliver
Accenture "Enterprise search for KM: improving content access for
consultants across Accenture."
- Ooo! A case study!
- Only 37% of consultants could
find what they needd
accessibility. Focus on best content, noise reduction, awareness raising.
Content mgmt scorecard quarterly. 30% increase in content access (37% to
- Establish content ready
state and commit to communities. Integrated social learning; established
CM accountabilities; more content quality; calendar with monthly content
tasks; focus on communities with an "Enablement Toolkit" or
cookbook for community; 58% increase in content access (48% to 76%)
- Maintain content steady
state and community uplift. Content management CoE; professional
communities; community engagement; community governance; leadership
accountability; showcase curated content; improve mobile collaboration.
- Provide the best content.
Improved harvesting; simplified contribution; content rating campaigns;
reminders to rate downloaded material
- Reduce the noise. Quarterly
review of content older than 3 years; improved archival processes; clean
up of duplicates
- Improve access. Monthly
contribution review for tagging; search best practices (best bets, type
aheads, relevancy tuning); CM enablement for content creators; clean up
of incomplete or incorrect tagging
- Raise awareness. "Find
content" communications in global newsletter; inclusion of content
and collaboration in onboarding and other training
They build content dashboards
to track progress
CoE. Knowledge Specialist
responsibilities. Content harvesting, content audit, contribution review,
content archiving, content requests; repackaging content; search
optimization; support for practice enablement; managing community sites;
developing offering essentials and key documents; driving CoP
communication; training content support
They talk about the 3 types
of communities (a la the ARMY): professional communities, communities of
practice, communities of interest.
Measuring community success:
dashboard, survey, program scorecard
- Provide best content: 50% of
content rated (up from 13%); engagement profile completions up 80%;
proposal completions up 180%; deliverable completions up 320%
- Reduce noise: 73% reduction
in content older than 3 years; eliminated >1000 duplicate titles
- Improve access: fixed
tagging on 7000 contributions; 58% reduction in bad searches
- Raise awareness: 42%
increase in use of our collaboration tools
"Go beyond traditional ECM : new approaches to managing enterprise
- It's always nice to see
something from Cheryl, formerly of Open Text and Nuxeo. She even came to
visit me once when she was with Nuxeo. Let's see what she has to say.
- Four disruptors -- transform
the customer experience; embrace the mobile mind shift; turn big data into
business insights; become a digital disruptor
- Drivers for ECM: search,
content sharing, compliance, archive consolidation, cost-effective
automation, paper reduction
- Analytics seem to be a trend.
Data on usage monitoring/system auditing, user interviews, bugs/requests,
PoC, log files, etc.
"Evolving a premier digital workplace at KCTCS"
- Kentucky community colleges?
- PSFT, Sitecore, Blackboard,
OnBase, Inteliworks, AdPro
- Yeah, yeah… And they use
ADKAR from Prosci (which Brian F. mentioned just last week) for change
- Awareness; Desire; Knowledge;
knowledge walks out connecting, sharing and capturing alumni knowledge for
- I had seen this one before
- World Bank Group
- Alumni want to help,
primarily around providing informal expert help, expert interviews, etc.
- Introduced a skill finder
development: a knowledge sharing lens"
- Real process for new hires:
- Onboarding. Brand, core
values, purpose, people, professional culture
- Induction. Clarify roles and
expectations; compliance training. Two weeks.
- Orientation. Basic training.
- Integrate knowledge transfer
into the plan
- Use events: annual
conference, community calls, pair and share
- Recognition and incentives.
It's on the PA; awards.
- Hero spotlight
- Community success factors:
- Community measurement
- Motivation, recognition,
- Supporting technology
- Standard collaboration
- Development of trusted
- Leadership, governance, and
- Clear business case and
- Adequate resources and
- Member engagement and
- Clear deliverables and
- Knowledge transfer: mentor
relationships; knowledge forums; work assignments; k-transfer plan
- Identify risk of knowledge
loss: single points of failure; retirement
- Identify key knowledge.
capture and transfer at Kraft Foods"
- They used a knowledge
modeling process called MASK
- MASK: Method for Analyzing
- Developed by Louis Ermine at
the French Commission de l'energie atomique in 1993
- It needs a KM Lead; a
sponsor; an expert; a recipient who owns the knowledge books; and a
- The MASK process
- Needs assessment. Lead and
sponsor. Criteria: rarity, strategic fit, difficult in acquiring,
difficulty in applying
- Scoping. Led by MASK
facilitator. Input from expert and recipient. Validated by sponsor.
Provides a base for elicitation.
- Eliciting and modeling. Led
by MASK facilitator. 1 expert per 4 hour interview. Output captured on
paper and audio records. Models generated by facilitator.
- Validation. Completed by
Expert with facilitator and lead support. Detailed editing of tech
- Sharing. Recipient
introduces the book to relevant groups. Expert attends and supports.
- Body of Knowledge = basic
phenomena + concepts + processes + history + know how + evolution
- Activity model+phenomenon
model+sample concept model+task model + history model + lineage model