- So these guys have something
called the Knowledge Assessment Manual by Strategic Knowledge Solutions
Inc. And they have some published papers.
- So… there is a process for
this kind of thing:
- Stage 1: Understand
- Stage 2: interviews and
observations to understand current and future state, knowledge flow, etc.
- Stage 3: identify knowledge
- Stage 4: select appropriate
- Key challenges:
infrastructure, use of email, KM tools, creating a common operational
picture, business process oversight, content management, collaboration
tools, onboarding/job-transition, transfer of experience
- Big… 160000 people in 100+
- Measuring business value is
based on Return on Engagement (ROE)
- Some interesting stats about
the state of the union.
- "A community is a group
of people who, for a specific subset, share a specialty, craft, role,
profession, passion, interest, concern, or a set of problems. Community
members deepen their understanding of the subject by:
- Interacting on an ongoing
- Asking and answering
- Sharing information
- Reusing good ideas
- Solving problems for one
- Developing new and better
ways of doing things"
- Adoption and participation:
how many members participate, how many posts generated, which posts
- Engagement and satisfaction:
surveys -- how likely are you to recommend participation to another
employee? Another survey: "I consider that my community is ACTIVE
because it: provides value to me/job/business; allows me to learn from
others; allows me to collaborate; allows me to get or provide support (on
Likert agree/disagree scale)
- Success stories
- Community participation:
build a charter that defines roles and responsibilities, establishes
- KSFs: support organization,
structured community launch with charter, sponsor engagement, community
size, endorsement, member behavior, activity frequency, time dedication,
alignment with objectives and culture
- Factors with no impact on
success: age and seniority of members, category of the community, size of
business, business unit, digital activity, total number of messages, tools
goals for internal communities, how to participate, where to go for help.
- Training materials by role;
monthly webinars to share wins, challenges, and best practices.
- Next few weeks: plan a
- 6 months: initial community
-- focused, motivated leader, clear list of members, business sponsor
- Year: identify other areas
and get a high level sponsor with scope, budget, and resources.
- 2 years: long term
- Knowledge loss matrix can be
an important driver for some of this stuff:
- Rate knowledge for each
domain based on:
- Strategic breadth
- Difficulty of acquiring
- Difficulty of using
- Lockheed Martin uses a
"Knowledge Continuity" team. Each role (expert, nex'pert,
practitioner) has duties. Projects are short: 60-120 hours for all
- Have formal tools (or genres)
to navigate, filter, and customize.
- Marketplace for
- Moving from "Best
Practices and Business Rules" to "Critical Thinking" to
- Cool. I often feel an
affinity for corporate storytelling.
- Seven types of story:
- Steve Denning
leader's guide to storytelling
secret language of leadership
- John Seely Brown et al. Storytelling
- We have to develop next
- Smarter networks and
knowledge visualizing are important.
Kamran Khan of
Search technologies on Improving Online Search
Experience at the National Archives:
- Search will slow as the
collection and results set get bigger. For example, a search with
12,000,000 results will take 100 seconds!
- Scaling stuff up is really
hard and requires a brick-oriented distributed infrastructure