Knowledge worker (and RIM) metrics

Some metrics of value courtesy of KPIlibrary:

• average frequency of updates of documents
• document storage costs
• % of documents in non-enterprise respositories
• % of documents accessible to search engine
• % searches resulting in a document being opened
• Master Data Duplication Ratio
• Average time to update employee records
• Time to respond to legal discovery of records
• % of documents not accessed regulary
• % of duplications/document variations
• Ratio of paper to electronic documents
• Document change turn around time
• Number of total documents changed as % of total documents
• % of documents digitally archived
• Number of documents that have not been removed after end-of-life

Not a bad start. The Public Record office of Victoria also gives us some guidelines (http://prov.vic.gov.au/wp-content/uploads/2011/05/1010g3.pdf)...

Actually, this document gives us a whole methodology and sample metrics, all based on ISO 15489 and ISO 31000. Nice.

And what is "ASL Applications Cycle Management"? It is, perhaps, something we should know.